Atlassian Intelligence & AI Services for Jira, Confluence

Atlassian Intelligence is an AI layer embedded across Atlassian products that helps teams automate tasks, summarize content, generate insights, and improve decision-making using their work data. Atlassian Rovo builds on this by providing AI-powered search, chat, and agents that surface the right information, answer questions, and take action across tools like Jira and Confluence. Together, they help teams work faster, reduce manual effort, and make knowledge easily accessible.

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Why use Atlassian intelligence?

Atlassian intelligence is a tool that Atlassian made to help teams work better. It uses machine learning and artificial intelligence to do things automate tasks, generate content, summarize information, and offer smart recommendations across tools like Jira, Confluence, and Jira Service Management.

It helps people work together easily and it helps them make good decisions faster. All of this happens inside the system.

  • Generate content in Confluence
  • Summarize issues and tickets in Jira
  • Automate repetitive tasks
  • Improve service desk responses
  • Deliver contextual insights across tools
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Data Protection & Privacy

Your data is safe with Atlassian Intelligence. They respect the rules you already have in place and keep everything secret.

Atlassian Intelligence makes sure your data is private by following the rules you set for who can see what. They built this with security in mind so your information stays private and only people with permission can see it.

Manageability & Accountability

Stay in control — you can monitor how your data is used and adjust permissions anytime.

Complete visibility into how your data is handled, with the power to manage it as you see fit. You decide how your data is used, with clear insights and customizable settings. 

Built to Scale

Atlassian Intelligence can grow with your business. It makes things easier, at every step.

It is designed to get bigger and better as your teams needs change and grow. Whether you are a team or a really big company Atlassian Intelligence helps people work together better at every level.

Solutions

Our Atlassian Intelligence Services

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AI Readiness & Environment Assessment

We look at your setup to make sure it is ready for Artificial Intelligence. We check your workflows and data structure and security framework. This is so your organization can use Artificial Intelligence in an effective way.

AI Implementation & Smart Configuration

We set up Artificial Intelligence features in Jira and Confluence and JSM. This helps tasks and improve how people work together. It also improves how productive people are. We make sure that there are controls in place to govern all of this.

AI-Powered Workflow Automation

We create automation workflows that use Artificial Intelligence. These workflows categorize tickets. Generate summaries. They refine backlogs. Give real time insights. This helps make operations more efficient.

AI Governance & Compliance Setup

We set up Artificial Intelligence permissions and data privacy standards. We also set up governance policies. This is so Artificial Intelligence is used in a way that's compliant and scalable and ready for big organizations.

AI Enablement & Team Training

We give teams training, on how to use Artificial Intelligence. We give them adoption programs and best practices. This helps them use Artificial Intelligence in a way that gives the long term business value.

Continuous Optimization & Performance Monitoring

We keep an eye on how Artificial Intelligence's being used. We make workflows better. Refine automation strategies. This is so productivity keeps improving and business outcomes can be measured.

Benefits of Atlassian Intelligence for Your Organization

Atlassian Intelligence helps teams work better with intelligence that automates tasks gives smarter insights and makes collaboration faster across Jira, Confluence and Jira Service Management. This means that daily work gets turned into things that can be measured and it really helps teams be more productive.

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Automates Repetitive Work

You can save a lot of time by letting artificial intelligence do routine tasks like making summaries of updates creating content and giving out tickets.

Enhances Team Productivity

Your team can keep working by not having to switch between things too much and by getting the right information at the right time.

Improves Decision-Making

You can get insights and recommendations from intelligence that help you make faster and more informed decisions.

Boosts Collaboration Across Teams

Artificial intelligence can help teams work together better by making summaries meeting notes and status updates that everyone can see across tools.

Reduced Costs & Overhead

Whether you're in Jira, Confluence, or JSM, AI adapts to your work style and provides contextual support.

Scales With Your Organization

Atlassian Intelligence works for all types of organizations from startups to big companies and it helps you stay efficient as your team grows.

Faster Ticket Resolution

AI summarizes issues, suggests solutions, and automates responses to reduce resolution time and improve service desk efficiency. 

Improved Knowledge Sharing

Artificial intelligence makes search better. Creates structured content, which makes it easy for teams and departments to share knowledge.

AI-Powered Insights for Leadership

Leaders can get summaries and analytics from intelligence in real time which gives them the insights they need to make faster decisions based on data.

Benefits of Atlassian Intelligence

Automates Repetitive Work

Save time by letting AI handle routine tasks like summarizing updates, generating content, and assigning tickets.

Enhances Team Productivity

Keep your team in flow by reducing context switching and surfacing relevant information exactly when it’s needed. 

Improves Decision-Making

Get AI-powered insights and smart recommendations to support faster, more informed decisions.

Boosts Collaboration Across Teams

Automatically align teams with AI-generated summaries, meeting notes, and status updates across tools.

Personalized Assistance

Whether you're in Jira, Confluence, or JSM, AI adapts to your work style and provides contextual support.

Scales With Your Organization

From startups to enterprises, Atlassian Intelligence grows with your team—helping you stay efficient at every stage.

AI-powered teamwork by the number

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Weekly users save over 45 minutes with Atlassian Intelligence
77%
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77% of users report saving time using AI searching functions.

Empyra’s Atlassian Tool Stack

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What are the keyFeatures of Atlassian Rovo?

Jira Service Management (JSM) is Atlassian’s modern ITSM solution designed to streamline service delivery and empower teams with better collaboration and faster response times. It brings IT, Dev, and business teams together to deliver exceptional service experiences across the organization. 

Rovo Search

Unified search across Atlassian Cloud, Data Center, and third-party tools 

Smart Answers

AI-generated responses to natural language queries

Knowledge Cards

Instant insights on projects and team goals

Bookmarks

Pin and prioritize important links

Rovo Chat

Ask project and company-related questions via chat 

Browser Extension

Access Rovo directly from your browser 

Definitions

Understand internal terms, acronyms, and project names 

Out-of-the-box Agents

Prebuilt AI agents for task automation 

Custom Agents

Tailored automation to fit your needs 

Embedded Experiences

Seamless integration within existing tools 

Where Atlassian Intelligence Fits in the Bigger Picture

Atlassian recently introduced the Teamwork Collection—an AI-powered, fully connected System of Work that unifies Jira, Confluence, Loom, Rovo AI Agents, and enterprise-grade security. This ecosystem brings everything teams need under one umbrella to work smarter, faster, and more securely.

Here’s how Atlassian Intelligence powers the Teamwork Collection: 

  • Rovo AI Agents act as intelligent teammates, answering questions, summarizing updates, and automating workflows in Jira and Confluence.
  • Loom integration enables instant video updates and async collaboration, all searchable and enhanced by AI.
  • Enterprise security ensures AI-enhanced content and data remain safe and compliant.
  • Jira + Confluence AI features streamline planning, documentation, ticketing, and decision-making, removing silos across teams.

Together, this suite represents Atlassian’s vision of connected, AI-driven teamwork—and Atlassian Intelligence is the core engine behind it.

Unlock The Power of Artificial Intelligence (1)

How Atlassian Intelligence Improves ROI

Investing in Atlassian Intelligence is not just about adopting AI — it’s about unlocking measurable business value across your Jira, Confluence, and Jira Service Management environments.
 
By embedding AI directly into daily workflows, organizations eliminate inefficiencies, accelerate decision-making, and empower teams to focus on high-impact work instead of repetitive administrative tasks.
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Lower Operational Costs

AI reduces the manual effort required for documentation, ticket triaging, reporting, and content creation. 

  • Automatic issue summarization in Jira reduces support handling time 
  • AI-generated knowledge articles in Confluence cut documentation effort 
  • Smart ticket categorization minimizes manual routing errors 
Faster Delivery Cycles

Speed is critical in agile and DevOps environments. Atlassian Intelligence accelerates delivery by:

  • Generating sprint summaries instantly
  • Assisting with backlog refinement
  • Providing AI-powered recommendations for issue prioritization
  • Improving cross-team visibility with contextual insights
Improved Team Satisfaction

Repetitive tasks reduce productivity and morale. AI removes friction from everyday workflows by:

  • Drafting responses for service teams
  • Auto-generating documentation
  • Providing real-time knowledge discover
Higher Service Quality

AI enhances accuracy, consistency, and responsiveness across IT and business teams.

  • Faster, smarter ticket resolution
  • Improved knowledge accessibility
  • Reduced human errors in workflow execution
  • Data-driven insights for better decision-making
How Atlassian Intelligence improves Roi

What Our Customers Have to Say

"Empyra has been extremely helpful in getting Cohen & Company’s Atlassian environments up and running. They have been able to provide great guidance in the options available and also have been able to execute on implementation of those options in a timely and effective manner. They have helped us bring in other departments outside of IT to utilize the service desk options to manage requests and workflows with great reviews from those teams."

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Chief Technology Officer

Cohen and Company

"The Empyra consultant has allowed us to take the use of Atlassian's Jira product to new levels across the organization, providing significant improvements in workflows in IT as well as many Finance and Operations teams. There have been some complex requests that Empyra have dealt with, and all have been completed professionally, collaboratively, and efficiently. Empyra have always been super responsive, and are keen to work with the various OTC teams to solve their individual business needs."

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Roger Abrahams, Senior Vice President - IT

OTC Industrial Technologies

"As our exclusive Atlassian partner, we brought Empyra in to plan, execute and manage our Atlassian migration to the cloud. From pre to post migration activities and support, Empyra was there to support our project team every step of the way. The migration went as smoothly as possible, and there was no major impact to our business operations."

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Sr. Manager, Portfolio Management

"I was very pleased with the consistent can-do attitude the Empyra team brought to each meeting, they quickly came up with solutions, suggestions, recommendations on our various challenges and pitfalls during the migration. My team and I really appreciated that the Empyra team made themselves available 24/7 to troubleshoot with us or answered any questions raised in a timely manner."

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Sr. Manager, Portfolio Management

"I'd like to extend a heartfelt thank you to the Empyra team for their exceptional support during our migration of Confluence and Jira from server to cloud including 14 managed apps. Their expertise and dedication were instrumental in navigating this complex transition smoothly. We truly couldn't have achieved this milestone without their guidance and hard work. Their efforts were a crucial factor in the success of our migration project, and we are deeply appreciative of their partnership. Thank you, Empyra, for being such a reliable and effective ally in our journey to the cloud!"

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Gavi Ornelas-Morales, Tools Support, Supervisor

University of California Office of the President

Customer Success Stories for Atlassian

See What our customers have to say

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From Rovo to Jira, everything’s smarter with Atlassian Intelligence. Ready to see it in action?

Let’s talk about your challenges and how we can solve them—fill out the form and start your Atlassian journey with confidence.

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Frequently Asked Questions

What are Atlassian Intelligence Services?

Atlassian Intelligence Services help teams harness built-in AI and machine learning capabilities across Atlassian products like Jira, Confluence, and Jira Service Management to automate tasks, accelerate decisions, and improve collaboration. Empyra supports implementation and adoption aligned with business objectives.

What is the pricing for Atlassian Intelligence?

Atlassian Intelligence pricing varies based on the specific product and subscription tier within the Atlassian Cloud. Some AI capabilities are included with standard licenses, while advanced features may require higher plans or add-ons. Pricing also depends on the number of users and whether additional Atlassian products (Jira, Confluence, Service Management) are included. For exact pricing details, refer to Atlassian’s official pricing pages or consult an Atlassian Solutions Partner like Empyra for tailored cost estimates. 

Is Atlassian Intelligence free?

Atlassian includes basic AI-enabled features with certain Cloud plans, but not all Atlassian Intelligence features are free. Core AI capabilities may be part of standard subscriptions, while advanced AI features — such as enhanced Rovo search, predictive suggestions, and generative content tools — may require higher-tier plans or enterprise licensing. Always check Atlassian’s current pricing and feature matrix to understand what’s included at each plan level. 

What’s the difference between Atlassian Intelligence and Rovo?

Atlassian Intelligence is the umbrella name for the AI capabilities built into the Atlassian Cloud ecosystem, such as smart issue suggestions, automated summaries, and content generation. Rovo is specifically the AI-driven search and insight engine within Atlassian Intelligence that delivers contextual search, recommendations, and knowledge discovery. In simple terms:

  • Atlassian Intelligence = all AI-powered features across the platform
  • Rovo = the AI search and insights component
How does Atlassian Intelligence work with Rovo?

Rovo is integrated into Atlassian Intelligence as the search and insight layer that enhances data discovery and contextual recommendations. It analyzes your Jira tickets, Confluence pages, and other Atlassian content to provide relevant results, suggested actions, and actionable insights. By combining Rovo with other Atlassian AI capabilities (such as automated summarization and generative assistance), teams can find information faster, automate repetitive tasks, and improve collaboration. 

Is Atlassian Intelligence secure?

Yes — Atlassian Intelligence adheres to Atlassian’s enterprise-grade security and compliance standards. All AI processing respects existing permissions, data privacy controls, and access restrictions in Jira, Confluence, and other products. Organizations can also enable additional governance, monitoring, and data policies to align with internal security requirements. When implemented with best practices, Atlassian Intelligence provides AI-driven productivity without compromising on data security.