Atlassian Intelligence & AI Services for Jira, Confluence

Atlassian Intelligence Services deliver an AI layer embedded across Atlassian products — automating tasks, summarizing content, generating insights, and improving decision-making using your work data. Atlassian Rovo builds on this by providing AI-powered search, chat, and agents that surface the right information across Jira and Confluence. Together, our Atlassian Intelligence Services help teams work faster, reduce manual effort, and make knowledge instantly accessible.

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Trusted by 100+ happy customers from internationally

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Why use Atlassian intelligence?

Atlassian Intelligence helps teams work smarter using our Atlassian AI consulting -  automating tasks, generating content, summarizing information, and offering smart recommendations across Jira, Confluence, and Jira Service Management.

These AI capabilities is built to enhance collaboration and empower faster, more informed decisions across every team. All of this happens inside the system.

  • Generate content in Confluence
  • Summarize issues and tickets in Jira
  • Automate repetitive tasks
  • Improve service desk responses
  • Deliver contextual insights across tools
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Data Protection & Privacy

Your data is safe with Atlassian Intelligence. They respect the rules you already have in place and keep everything secret.

Atlassian Intelligence makes sure your data is private by following the rules you set for who can see what. They built this with security in mind so your information stays private and only people with permission can see it.

Manageability & Accountability

Stay in control — you can monitor how your data is used and adjust permissions anytime.

Complete visibility into how your data is handled, with the power to manage it as you see fit. You decide how your data is used, with clear insights and customizable settings. 

Built to Scale

Atlassian Intelligence can grow with your business. It makes things easier, at every step.

Atlassian Rovo and Atlassian Intelligence are designed to grow with your business - whether you are a small team or a large enterprise, Atlassian AI adapts to your team's changing needs at every level.

Solutions

Our Atlassian Intelligence Services

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AI Readiness & Environment Assessment

We assess your setup for Atlassian AI readiness - checking workflows, data structure, and security framework to ensure your organization can leverage Atlassian Rovo and its AI capabilities effectively.

AI Implementation & Smart Configuration

Our Atlassian AI consulting team configures AI features across Jira, Confluence, and JSM — improving collaboration, productivity, and governance from day one.

AI-Powered Workflow Automation

We create automation workflows that use AI to categorize tickets, generate summaries, refine backlogs, and provide real-time insights.

AI Governance & Compliance Setup

We set up AI permissions and data privacy standards. We also set up governance policies. This is so Artificial Intelligence is used in a way that's compliant and scalable and ready for big organizations.

AI Enablement & Team Training

We provide training on how to use AI - adoption programs and best practices to help teams extract long-term business value.

Continuous Optimization & Performance Monitoring

We keep an eye on how Artificial Intelligence's being used. We make workflows better. Refine automation strategies. This is so productivity keeps improving and business outcomes can be measured.

Empyra’s Atlassian Tool Stack

Jira
Confluence
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Jira product Discovery
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Jira Align
Jira Service management
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Benefits of Atlassian Intelligence Services for Your Organization

Atlassian Intelligence empowers teams - automating tasks, providing smarter insights, and accelerating collaboration across Jira, Confluence, and Jira Service Management. Atlassian AI consulting from Empyra helps you unlock every benefit from day one.

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Automates Repetitive Work

You can save a lot of time by letting AI do routine tasks like making summaries of updates creating content and giving out tickets.

Enhances Team Productivity

Your team can keep working by not having to switch between things too much and by getting the right information at the right time.

Improves Decision-Making

You can get insights and recommendations from intelligence that help you make faster and more informed decisions.

Boosts Collaboration Across Teams

AI helps teams stay aligned with auto-generated summaries, meeting notes, and status updates visible across all tools.

Reduced Costs & Overhead

Whether you're in Jira, Confluence, or JSM, AI adapts to your work style and provides contextual support.

Scales With Your Organization

Atlassian Intelligence works for all types of organizations from startups to big companies and it helps you stay efficient as your team grows.

Faster Ticket Resolution

AI summarizes issues, suggests solutions, and automates responses to reduce resolution time and improve service desk efficiency. 

Improved Knowledge Sharing

AI makes search smarter and creates structured content - making knowledge easy to share across teams and departments.

AI-Powered Insights for Leadership

Atlassian Intelligence delivers real-time summaries and analytics so leaders can make faster, data-driven decisions.

Benefits of Atlassian Intelligence

Automates Repetitive Work

Save time by letting AI handle routine tasks like summarizing updates, generating content, and assigning tickets.

Enhances Team Productivity

Keep your team in flow by reducing context switching and surfacing relevant information exactly when it’s needed. 

Improves Decision-Making

Get AI-powered insights and smart recommendations to support faster, more informed decisions.

Boosts Collaboration Across Teams

Automatically align teams with AI-generated summaries, meeting notes, and status updates across tools.

Personalized Assistance

Whether you're in Jira, Confluence, or JSM, AI adapts to your work style and provides contextual support.

Scales With Your Organization

From startups to enterprises, Atlassian Intelligence grows with your team—helping you stay efficient at every stage.

AI-powered teamwork by the number

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Weekly users save over 45 minutes with Atlassian Intelligence
77%
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77% of users report saving time using AI searching functions.

Empyra’s Atlassian Tool Stack

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What are the keyFeatures of Atlassian Rovo?

Jira Service Management (JSM) is Atlassian’s modern ITSM solution designed to streamline service delivery and empower teams with better collaboration and faster response times. It brings IT, Dev, and business teams together to deliver exceptional service experiences across the organization. 

Rovo Search

Unified Atlassian AI-powered search across Cloud, Data Center, and third-party tools - far beyond keyword matching.

Rovo AI Smart Answers

AI-generated responses to natural language queries across your Jira and Confluence content.

Knowledge Cards

Instant insights on projects and team goals

Bookmarks

Pin and prioritize important links

Rovo Chat

Ask project and company-related questions via conversational Atlassian AI chat - get context-rich answers instantly.

Browser Extension

Access Rovo directly from your browser 

Definitions

Understand internal terms, acronyms, and project names 

Out-of-the-box Agents

Prebuilt AI agents for task automation 

Custom Agents

Tailored automation to fit your needs 

Embedded Experiences

Seamless integration within existing tools 

Where Atlassian Intelligence Fits in the Bigger Picture

Atlassian recently introduced the Teamwork Collection - an Atlassian Intelligence services, fully connected System of Work unifying Jira, Confluence, Loom, Atlassian Rovo Agents, and enterprise-grade security. This ecosystem brings everything teams need under one umbrella to work smarter, faster, and more securely.

Here’s how Atlassian Intelligence powers the Teamwork Collection: 

  • Rovo AI Agents act as intelligent teammates, answering questions, summarizing updates, and automating workflows in Jira and Confluence.
  • Loom integration enables instant video updates and async collaboration, all searchable and enhanced by AI.
  • Enterprise security ensures AI-enhanced content and data remain safe and compliant.
  • Jira + Confluence AI features streamline planning, documentation, ticketing, and decision-making, removing silos across teams.

Atlassian Intelligence is the core engine behind this connected vision - and Atlassian AI consulting from Empyra helps you activate the full Teamwork Collection from day one.

Unlock The Power of Artificial Intelligence (1)

How Atlassian Intelligence Improves ROI

Investing in Atlassian Intelligence Services is about unlocking measurable business value across Jira, Confluence, and Jira Service Management environments.
Atlassian AI eliminates inefficiencies, accelerates decisions, and frees teams to focus on high-impact work.
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Lower Operational Costs

AI reduces the manual effort required for documentation, ticket triaging, reporting, and content creation. 

  • Automatic issue summarization in Jira reduces support handling time 
  • AI-generated knowledge articles in Confluence cut documentation effort 
  • Smart ticket categorization minimizes manual routing errors 
Faster Delivery Cycles

Speed is critical in agile and DevOps environments. Atlassian Intelligence accelerates delivery by:

  • Generating sprint summaries instantly
  • Assisting with backlog refinement
  • Providing AI-powered recommendations for issue prioritization
  • Improving cross-team visibility with contextual insights
Improved Team Satisfaction

Repetitive tasks reduce productivity and morale. AI removes friction from everyday workflows by:

  • Drafting responses for service teams
  • Auto-generating documentation
  • Providing real-time knowledge discover
Higher Service Quality

AI enhances accuracy, consistency, and responsiveness across IT and business teams.

  • Faster, smarter ticket resolution
  • Improved knowledge accessibility
  • Reduced human errors in workflow execution
  • Data-driven insights for better decision-making
How Atlassian Intelligence improves Roi

What Our Customers Have to Say

"Empyra has been extremely helpful in getting Cohen & Company’s Atlassian environments up and running. They have been able to provide great guidance in the options available and also have been able to execute on implementation of those options in a timely and effective manner. They have helped us bring in other departments outside of IT to utilize the service desk options to manage requests and workflows with great reviews from those teams."

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Chief Technology Officer

Cohen and Company

"The Empyra consultant has allowed us to take the use of Atlassian's Jira product to new levels across the organization, providing significant improvements in workflows in IT as well as many Finance and Operations teams. There have been some complex requests that Empyra have dealt with, and all have been completed professionally, collaboratively, and efficiently. Empyra have always been super responsive, and are keen to work with the various OTC teams to solve their individual business needs."

Group 37380 (1)

Roger Abrahams, Senior Vice President - IT

OTC Industrial Technologies

"As our exclusive Atlassian partner, we brought Empyra in to plan, execute and manage our Atlassian migration to the cloud. From pre to post migration activities and support, Empyra was there to support our project team every step of the way. The migration went as smoothly as possible, and there was no major impact to our business operations."

Group 37380 (2)

Sr. Manager, Portfolio Management

"I was very pleased with the consistent can-do attitude the Empyra team brought to each meeting, they quickly came up with solutions, suggestions, recommendations on our various challenges and pitfalls during the migration. My team and I really appreciated that the Empyra team made themselves available 24/7 to troubleshoot with us or answered any questions raised in a timely manner."

Group 37380

Sr. Manager, Portfolio Management

"I'd like to extend a heartfelt thank you to the Empyra team for their exceptional support during our migration of Confluence and Jira from server to cloud including 14 managed apps. Their expertise and dedication were instrumental in navigating this complex transition smoothly. We truly couldn't have achieved this milestone without their guidance and hard work. Their efforts were a crucial factor in the success of our migration project, and we are deeply appreciative of their partnership. Thank you, Empyra, for being such a reliable and effective ally in our journey to the cloud!"

Group 37380 (1)

Gavi Ornelas-Morales, Tools Support, Supervisor

University of California Office of the President

Customer Success Stories for Atlassian

See What our customers have to say

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Best 6 AI Project Management Tools in 2026: Features, Benefits, and How to Choose the Right Platform
AI project management tools are transforming how organizations plan, execute, and deliver projects in 2026. Bu
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Freshservice vs Jira Service Management: Which ITSM Platform is Better in 2026?
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From Rovo to Jira, everything’s smarter with Atlassian Intelligence. Ready to see it in action?

Let’s talk about your challenges and how we can solve them—fill out the form and start your Atlassian journey with confidence.

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Frequently Asked Questions

What are Atlassian Intelligence Services?

Atlassian Intelligence Services help teams harness Atlassian AI and machine learning capabilities across Jira, Confluence, and JSM. As a certified Atlassian AI consulting partner, Empyra supports implementation, enablement, and adoption - helping your teams unlock the full value of Atlassian Rovo and Atlassian Intelligence for Jira project management and beyond.

What is the pricing for Atlassian Intelligence?

Atlassian Intelligence pricing varies based on the specific product and subscription tier within the Atlassian Cloud. Some AI capabilities are included with standard licenses, while advanced features may require higher plans or add-ons. Pricing also depends on the number of users and whether additional Atlassian products (Jira, Confluence, Service Management) are included. For exact pricing details, refer to Atlassian’s official pricing pages or consult an Atlassian Solutions Partner like Empyra for tailored cost estimates. 

Is Atlassian Intelligence free?

Atlassian includes basic AI-enabled features with certain Cloud plans, but not all Atlassian Intelligence features are free. Core AI capabilities may be part of standard subscriptions, while advanced AI features — such as enhanced Rovo search, predictive suggestions, and generative content tools — may require higher-tier plans or enterprise licensing. Always check Atlassian’s current pricing and feature matrix to understand what’s included at each plan level. 

What’s the difference between Atlassian Intelligence and Rovo?

Atlassian Intelligence is the umbrella for all Atlassian AI capabilities built into the Cloud ecosystem. Atlassian Rovo is the enterprise search, chat, and agents component within Atlassian Intelligence - delivering contextual search, knowledge discovery, and workflow automation across Jira and Confluence.

In short: 

  • Atlassian Intelligence = all AI-powered features across the platform
  • Rovo = the AI search and insights component
How does Atlassian Intelligence work with Rovo?

Rovo is integrated into Atlassian Intelligence as the search and insight layer that enhances data discovery and contextual recommendations. It analyzes your Jira tickets, Confluence pages, and other Atlassian content to provide relevant results, suggested actions, and actionable insights. By combining Rovo with other Atlassian AI capabilities (such as automated summarization and generative assistance), teams can find information faster, automate repetitive tasks, and improve collaboration. 

Is Atlassian Intelligence secure?

Yes — Atlassian Intelligence adheres to Atlassian’s enterprise-grade security and compliance standards. All AI processing respects existing permissions, data privacy controls, and access restrictions in Jira, Confluence, and other products. Organizations can also enable additional governance, monitoring, and data policies to align with internal security requirements. When implemented with best practices, Atlassian Intelligence provides AI-driven productivity without compromising on data security. 

Does Empyra offer Atlassian AI consulting?

Yes - Empyra's certified Atlassian AI consulting services cover Atlassian Intelligence activation, Atlassian Rovo implementation, AI governance, workflow automation, and team enablement. We help organizations across industries unlock measurable ROI from Atlassian AI from day one.