Jira Service Management Pricing & Choose the Right Plan
Jira Service Management pricing is based on the number of agents and is available in Free, Standard, Premium, and Enterprise plans. Each tier offers increasing levels of automation, SLA management, analytics, and support, allowing teams to scale their ITSM capabilities based on business needs.
Jira Service Management Pricing Overview
Jira Service Management follows a flexible, subscription-based pricing structure designed to scale with your support team. The platform uses an agent-based billing model, meaning you only pay for licensed agents who manage and resolve service requests. Customers and request participants can submit unlimited tickets at no additional cost, making it cost-efficient for organizations with large user bases.
Pricing varies based on the selected plan and deployment option. Each tier — Free, Standard, Premium, and Enterprise progressively adds advanced capabilities such as automation, asset management, AI-powered support, analytics, and enhanced SLAs. This allows teams to start small and upgrade as service maturity and operational complexity increase.
Jira Service Management Pricing by Team Size
1-50 – Team Size
per user/month
FreeFree for 3 Agents |
StandardEverything you need to get started
|
PremiumScale your service management |
EnterpriseAdvanced analytics & security for enterprises |
|
$0
|
$20.63
|
$52.16
|
Billed Yearly
|
51-200 – Team Size
per user/month
FreeFree Forever for 10 user |
StandardEverything you need to get started
|
PremiumConnect work across teams |
EnterpriseAdvanced analytics & security for enterprises |
|
$0
|
$16.12
|
$42.15
|
Billed Yearly
|
201-500 – Team Size
per user/month
FreeFree Forever for 10 user |
StandardEverything you need to get started
|
PremiumConnect work across teams |
EnterpriseAdvanced analytics & security for enterprises |
|
$0
|
$12.00
|
$31.64
|
Billed Yearly
|
501-1000 – Team Size
per user/month
FreeFree Forever for 10 user |
StandardEverything you need to get started
|
PremiumConnect work across teams |
EnterpriseAdvanced analytics & security for enterprises |
|
$0
|
$10.13
|
$26.42
|
Billed Yearly
|
1001-5000 – Team Size
per user/month
FreeFree Forever for 10 users |
StandardEverything you need to get started
|
PremiumConnect work across teams |
EnterpriseAdvanced analytics & security for enterprises |
|
$0
|
$8.39
|
$18.16
|
Billed Yearly
|
5001-10000+ – Team Size
per user/month
FreeFree Forever for 10 users |
StandardEverything you need to get started
|
PremiumConnect work across teams |
EnterpriseAdvanced analytics & security for enterprises |
|
$0
|
$7.87
|
$16.62
|
Billed Yearly
|
Jira Service Management Pricing: Key Benefits by Plan
Free
Jira Service Management offers ready-to-use templates and apps with pre-configured request types, workflows, and automation, helping HR, marketing, and other teams quickly deliver a seamless service experience.
Effortlessly manage incoming alerts with automated routing rules, clear escalation policies, and structured on-call schedules to ensure timely incident response.
Employees and customers can easily submit requests through multiple channels—including email, Microsoft Teams, Slack, an embedded widget, or the customer portal—ensuring fast and convenient communication for every user.
Easily collect and manage requests with customizable, user-friendly forms. Configure workflows using a drag-and-drop editor and set up queues to efficiently triage and prioritize work.
Easily create, update, and manage knowledge articles. Suggest relevant content to customers to enable self-service and reduce support requests.
Standard
Enhance teamwork with AI-driven Rovo Search, Chat, and Agents. Streamline operations and accelerate incident management using intelligent automation.
Track and manage the full lifecycle of assets and services. Visualize dependencies, resolve incidents faster, and reduce operational risks.
Deliver a professional support experience with your company-branded help center URL, reinforcing brand identity for your customers.
Keep customers, agents, and admins fully informed with unlimited email alerts for all request activity, ensuring timely communication.
Maintain a complete record of critical events, such as permission changes, while controlling where key data is securely hosted across regions.
Scale confidently with support for up to 20,000 licensed agents handling requests from unlimited customers at no additional cost.
Premium
Leverage AI-powered conversational support to automate common requests, reduce workload, and free agents to focus on high-value service interactions.
Quickly identify impacted services, escalate issues to the right teams, and resolve incidents faster. Leverage alerts, health insights, and post-incident reviews (PIRs) to address root causes and prevent recurrence.
Enterprise
Boost operational efficiency by eliminating repetitive manual tasks with unlimited automated workflows and process rules.
Compare Jira Service Management Features Across Plans
Virtual Service Agent
Request Management
ESM Templates
Ready-made templates for HR, legal, facilities, and other teams that jump-start project setup and reduce configuration time.
Multi-Language Support
Chat Integration
Jira Service Management: Incident and Problem Management
AIOps
Alert Notifications
On-Call Schedule
Configure rotation schedules, escalation rules, and routing policies so the right responders are notified immediately.
Alert Data Retention
Major Incident Escalation
Incident Stakeholder Communication
Integrations
Connect with monitoring, logging, and operations tools to centralize alerts, automate ticket creation, and correlate incident data.
Active Incident Monitoring
Track live incident status, responder activity, and key events to maintain visibility throughout resolution.
Status Pages
Share real-time updates via public or internal status pages to inform users and reduce inbound inquiries during disruptions.
Jira Service Management: Change Management
Approvals
Define flexible approval workflows so changes only proceed after required sign-offs from teams or change advisory boards.
Change Risk Assessment
Evaluate potential impact and risk of planned changes to reduce disruptions and support informed decision-making before execution.
Change Calendar
Centralized scheduling view that highlights planned releases, avoids conflicts, and improves alignment across teams and environments.
Deployment Tracking
Monitor progress of deployments in real time, tying release activities back to change requests for full visibility.
Deployment Gating
Enforce automated checks or manual gates in CI/CD pipelines to prevent risky or unauthorized deployments from progressing.
AI Risk Assessment
Leverage AI insights to score and predict change risk, helping teams prioritize safer and more successful implementations.
Asset and Service Repository
Service Registry
Service Dependency
Track how services relate to each other to understand upstream/downstream impacts and improve incident response accuracy.
Data Management
Asset Discovery
Service and Infrastructure Health Analysis
Customer Service Management
Rovo Customer Service
Omnichannel Support
Customizable Support Site
Design a branded help center that reflects your identity and makes it easy for customers to find information and submit requests.
Team Workspace
Organize work by team with shared views, prioritized queues, and collaboration tools to keep support operations efficient and aligned.
Customer Context
Provide agents with rich background information and interaction history to deliver faster, more personalized support experiences.
Developer Escalations
Seamlessly escalate technical issues to development teams with traceable handoffs and linked engineering workflows.
Single sign-on, SCIM provisioning, and mobile app management enhance secure access and centralized identity control.
Track key administrative actions with change logs to support compliance and governance reviews.
Define trusted IP ranges to restrict access and tighten network-level security controls.
Test configurations, automations, and upgrades safely before applying to production environments.
Control timing of feature releases by selecting maintenance or deployment tracks that fit your change policies.
What Our Customers Have to Say
"Empyra has been extremely helpful in getting Cohen & Company’s Atlassian environments up and running. They have been able to provide great guidance in the options available and also have been able to execute on implementation of those options in a timely and effective manner. They have helped us bring in other departments outside of IT to utilize the service desk options to manage requests and workflows with great reviews from those teams."
Chief Technology Officer
Cohen and Company
"The Empyra consultant has allowed us to take the use of Atlassian's Jira product to new levels across the organization, providing significant improvements in workflows in IT as well as many Finance and Operations teams. There have been some complex requests that Empyra have dealt with, and all have been completed professionally, collaboratively, and efficiently. Empyra have always been super responsive, and are keen to work with the various OTC teams to solve their individual business needs."
Roger Abrahams, Senior Vice President - IT
OTC Industrial Technologies
"As our exclusive Atlassian partner, we brought Empyra in to plan, execute and manage our Atlassian migration to the cloud. From pre to post migration activities and support, Empyra was there to support our project team every step of the way. The migration went as smoothly as possible, and there was no major impact to our business operations."
Sr. Manager, Portfolio Management
"I was very pleased with the consistent can-do attitude the Empyra team brought to each meeting, they quickly came up with solutions, suggestions, recommendations on our various challenges and pitfalls during the migration. My team and I really appreciated that the Empyra team made themselves available 24/7 to troubleshoot with us or answered any questions raised in a timely manner."
Sr. Manager, Portfolio Management
"I'd like to extend a heartfelt thank you to the Empyra team for their exceptional support during our migration of Confluence and Jira from server to cloud including 14 managed apps. Their expertise and dedication were instrumental in navigating this complex transition smoothly. We truly couldn't have achieved this milestone without their guidance and hard work. Their efforts were a crucial factor in the success of our migration project, and we are deeply appreciative of their partnership. Thank you, Empyra, for being such a reliable and effective ally in our journey to the cloud!"
Gavi Ornelas-Morales, Tools Support, Supervisor
University of California Office of the President
"monday.com and Empyra provided us with a scalable solution that allows my team to respond quickly to client requests. Additionally, the user-friendly UI with improved workflows helped our underwriting team manage the business in one platform alongside business development. Empyra has done a wonderful job and I envision a long-term relationship on a go-forward basis."
Daniel Cottrel
Managing Partner, VasarcaRx
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Frequently Asked Questions
The Jira Service Management pricing calculator estimates cost based on the number of licensed agents and selected plan (Free, Standard, Premium, or Enterprise). Since billing is agent-based, you only pay for users who manage requests, while customers can submit tickets at no additional cost.
Jira Service Management Cloud pricing depends on the number of agents and the selected subscription tier. Cloud plans are billed monthly or annually and include hosting, security, updates, and scalability managed by Atlassian.
The Standard plan includes core ITSM features such as request management, SLAs, audit logs, and branded portals. Premium adds advanced capabilities like asset and configuration management, incident escalation, AI-powered risk assessment, and enhanced support SLAs.
Jira Service Management Data Center pricing follows an annual license model based on agent tiers. It is designed for organizations requiring self-managed infrastructure, high availability, and greater control over compliance and data hosting.
Jira Service Collection pricing bundles Jira Service Management with additional Atlassian tools to support ITSM, development, and collaboration. Pricing varies depending on selected products, user counts, and deployment model.
Jira Service Management Premium pricing includes advanced incident management, asset tracking, deployment gating, AI-driven insights, and higher support SLAs. It is ideal for organizations needing deeper operational visibility and automation.
Jira Service Desk was the former name of Jira Service Management. Atlassian rebranded and expanded the platform to include ITSM, DevOps, and enterprise service management capabilities beyond traditional help desk functionality.