Jira Service Management Consulting Services

Transform service delivery, boost visibility, and simplify operations with Empyra’s Jira Service Management (JSM) consulting services.

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Explore About Jira Service Management Features

Jira Service Management (JSM) is Atlassian’s modern ITSM solution designed to streamline service delivery and empower teams with better collaboration and faster response times. It brings IT, Dev, and business teams together to deliver exceptional service experiences across the organization.

Request Management

Easily capture, track, and manage service requests through customizable portals and queues.

Incident Management

Quickly respond to and resolve incidents with built-in workflows, alerts, and collaboration tools.

Change Management

Plan, assess, and implement changes with minimal risk using automated change approval workflows.

Asset Management

Track assets and configuration items with a flexible, integrated asset database.

Knowledge Management

Empower users and agents with a self-service knowledge base for faster issue resolution.

SLA Management

Set, monitor, and manage SLAs to ensure service standards and accountability are met.

Automation Rules

Automate repetitive tasks and streamline processes to boost team efficiency.

Integration with DevOps Tools

Connect seamlessly with development tools to improve collaboration between IT and Dev teams.

Optimize Workflows with Empyra’s Jira Service Management Solution

With over 30 years of experience, Empyra delivers expert-led Jira Service Management Consulting tailored to your unique business needs. Our team specializes in seamless Atlassian JSM implementation, migration, integration, and ongoing support. Whether you're optimizing workflows or scaling operations, our JSM Consulting ensures smooth transitions and lasting impact. We also help you make the most of your investment with strategic licensing support. Empower your teams with a solution that simplifies service delivery and drives measurable results.

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Empyra’s Atlassian Tool Stack

Empyra’s Jira Service Management Offerings

Empyra offers end-to-end Jira Service Management (JSM) solutions to help businesses streamline service operations and scale effortlessly. From consulting to support, we ensure smooth implementation, integration, and long-term success with expert guidance.

Jira Service Management Consulting

Empyra delivers strategic consulting to align JSM with your service goals, improving collaboration, efficiency, and operational visibility across teams.

Jira Service Management Implementation

We implement Jira Service Management tailored to your business needs, ensuring seamless setup, workflow configuration, and user adoption.

Jira Service Management Migration

Empyra handles full-scale JSM migrations, minimizing disruptions while transferring data, workflows, and permissions with precision and compliance.

Jira Service Management Integration

We integrate JSM with tools like Jira Software, Confluence, and third-party platforms to unify data, improve workflows, and collaboration.

Jira Service Management Licensing

Empyra offers licensing guidance to help you select, purchase, and manage JSM licenses cost-effectively based on your organization’s requirements.

Jira Service Management Support

Our support team ensures your JSM environment runs smoothly, resolving issues promptly while providing expert insights and ongoing assistance.

Empyra’s End-to-End Approach to JSM Solutions

At Empyra, we follow a structured, end-to-end approach to deliver effective Jira Service Management (JSM) solutions tailored to your needs. From initial assessment to ongoing support, we ensure every phase is aligned with your business goals and ITSM best practices.

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Discovery & Assessment

We analyze your current service processes and identify improvement areas to align JSM with your objectives

Strategic Planning

A tailored JSM roadmap is created to address your goals for implementation, integration, and scalability.

Implementation & Configuration

We set up JSM with custom workflows, SLAs, and automation suited to your team structure.

Integration & Migration

Smooth integration with existing tools and secure migration of data from legacy systems.

Training & Enablement

Hands-on training sessions ensure teams are confident and productive with the new system.

Ongoing Support

Continuous monitoring, licensing guidance, and expert support to help you scale and evolve with confidence.

Industries We Serve with Jira Service Management

Empyra delivers tailored Jira Service Management (JSM) solutions across industries, helping teams streamline service delivery through expert Jira consulting services and ITSM with JSM.

BFSI (Banking, Financial Services & Insurance)

Enhance compliance, manage service requests, and automate workflows in BFSI using secure ITSM with JSM for seamless operations and customer trust.

E-commerce & Retail

Empower support teams and boost customer satisfaction with JSM consulting that optimizes ticketing, incident resolution, and inventory management workflows.

Human Resources (HR)

Use Jira Service Management to streamline onboarding, resolve employee requests, and manage HR operations with structured workflows and self-service portals.

Marketing Teams

Improve campaign tracking, request handling, and team collaboration through agile Jira consulting services tailored for modern marketing operations.

Facilities Management

Leverage JSM consulting to manage asset maintenance, issue tracking, and facility requests efficiently through automated workflows and service portals.

ITES

Drive service excellence in ITES by implementing ITSM with JSM to manage SLAs, incidents, and client service tickets at scale.

Healthcare & Pharmaceuticals

Ensure secure and compliant service management with Jira Service Management, supporting patient services, lab operations, and internal IT workflows.

IT & Software Companies

Streamline development and support processes with Jira consulting services, integrating ITSM with Jira Service Management across dev, ops, and support teams.

Benefits of Using Jira Service Management

Jira Service Management empowers teams with modern ITSM capabilities, accelerating service delivery and improving team collaboration. With Empyra’s expert Jira consulting services and JSM consulting, businesses gain more control, automation, and transparency across operations.

Faster Request Resolution

ITSM with JSM enables automation and smart ticket routing, reducing resolution times significantly. Teams respond faster and stay aligned with SLAs.

Improved Team Collaboration

Jira Service Management connects IT, DevOps, and business teams on one platform. This fosters cross-team visibility and smooth communication across workflows.

Scalable Service Operations

JSM consulting helps you scale IT and business service management as your organization grows. Custom workflows and permissions support any team size or structure.

Data-Driven Decisions

Jira Service Management provides detailed performance insights and SLA tracking. Teams can make informed decisions based on real-time metrics and reporting.

Seamless Tool Integration

With ITSM powered by JSM, integrate easily with Jira Software, Confluence, and other platforms. This ensures a connected ecosystem for service and delivery.

Enhanced Customer & Employee Experience

Self-service portals and knowledge bases reduce ticket volumes and empower users. With Jira consulting services, you deliver consistent, high-quality support experiences.

Why Choose Empyra For Your Jira Service Management Consulting service

Certified Atlassian Experts

End-to-End Service Coverage

Industry-Specific Solutions

Proven Delivery Methodology

Dedicated Support & Training

What Our Customers Have to Say

"Empyra has been extremely helpful in getting Cohen & Company’s Atlassian environments up and running. They have been able to provide great guidance in the options available and also have been able to execute on implementation of those options in a timely and effective manner. They have helped us bring in other departments outside of IT to utilize the service desk options to manage requests and workflows with great reviews from those teams."

Chief Technology Officer

Cohen and Company

"The Empyra consultant has allowed us to take the use of Atlassian's Jira product to new levels across the organization, providing significant improvements in workflows in IT as well as many Finance and Operations teams. There have been some complex requests that Empyra have dealt with, and all have been completed professionally, collaboratively, and efficiently. Empyra have always been super responsive, and are keen to work with the various OTC teams to solve their individual business needs."

Roger Abrahams, Senior Vice President - IT

OTC Industrial Technologies

"As our exclusive Atlassian partner, we brought Empyra in to plan, execute and manage our Atlassian migration to the cloud. From pre to post migration activities and support, Empyra was there to support our project team every step of the way. The migration went as smoothly as possible, and there was no major impact to our business operations."

Sr. Manager, Portfolio Management

"I was very pleased with the consistent can-do attitude the Empyra team brought to each meeting, they quickly came up with solutions, suggestions, recommendations on our various challenges and pitfalls during the migration. My team and I really appreciated that the Empyra team made themselves available 24/7 to troubleshoot with us or answered any questions raised in a timely manner."

Sr. Manager, Portfolio Management

"I'd like to extend a heartfelt thank you to the Empyra team for their exceptional support during our migration of Confluence and Jira from server to cloud including 14 managed apps. Their expertise and dedication were instrumental in navigating this complex transition smoothly. We truly couldn't have achieved this milestone without their guidance and hard work. Their efforts were a crucial factor in the success of our migration project, and we are deeply appreciative of their partnership. Thank you, Empyra, for being such a reliable and effective ally in our journey to the cloud!"

Gavi Ornelas-Morales, Tools Support, Supervisor

University of California Office of the President

What Our Clients Say

Trusted by Businesses Across the Globe

Empyra partners with businesses worldwide to deliver real results through technology, automation, and expert support.

Victoria’s Secret

Elevated ITSM experience using Jira Service Management.

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Sally Beauty

Customized monday.com Work OS rollouts across departments.

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Rakuten

Seamless Atlassian Cloud migration with 2FA implementation and costsavings.

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Frequently Asked Questions

What is Jira Service Management?

Jira Service Management (JSM) is Atlassian’s ITSM platform designed to help teams manage service requests, incidents, changes, and assets in one unified system.

Is Jira an ITSM tool?

Yes, Jira Service Management is a full-featured ITSM tool that supports ITIL practices, offering workflows for incident, change, and problem management.

What are the Jira Service Management categories?

JSM includes categories such as Service Request Management, Incident Management, Problem Management, Change Management, Asset & Configuration Management, and Knowledge Management.

Who uses Jira Service Management?

Jira Service Management is used by IT teams, DevOps, HR, legal, finance, facilities, and customer support departments to streamline operations and enhance service delivery.

What are the 5 stages of ITSM?

The five key ITSM stages are: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement—supported effectively by JSM.

Who needs Jira?

Any organization managing projects, service desks, or IT operations can benefit from Jira. It’s ideal for teams looking to improve tracking, accountability, and collaboration.

Is Jira Service Management free?

JSM offers a free plan for up to 3 agents with basic features. For larger teams or advanced needs, paid plans are available through Atlassian or certified partners.

What does a Jira Service Management consultant do?

A JSM consultant assesses your service processes, configures JSM to fit your workflows, integrates tools, and ensures a smooth implementation tailored to your goals.

Why choose Empyra for Jira Service Management consulting?

Empyra brings 30+ years of business process expertise and certified Atlassian experience, offering end-to-end services from consulting to licensing and support.

Can Jira Service Management be integrated with other tools?

Yes, JSM integrates seamlessly with Jira Software, Confluence, Slack, Microsoft Teams, and other third-party apps for a connected and efficient ITSM ecosystem.