Atlassian Consulting Services

From manual workflows to intelligent automation — simplify your processes and boost productivity. Atlassian consulting helps you build scalable, efficient solutions.

Streamline Collaboration, Workflows, and Delivery

Empyra brings over 15 years of experience in empowering teams to collaborate better, automate workflows, and accelerate project delivery with Atlassian tools. Our experts help you eliminate bottlenecks, integrate your toolset, and build agile-ready environments tailored to your goals. From Jira to Confluence, we ensure your teams work smarter, not harder. With strategic consulting, implementation, and ongoing support, we deliver scalable solutions that drive measurable results. 

 
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Our Atlassian Consulting Services

We help teams plan, implement, and optimize their Atlassian ecosystem with tailored consulting solutions. From agile transformations to custom workflows and integrations, our experts ensure you get the most out of your tools at every stage of growth. 

ITSM Service

ITSM Service

Improve service delivery with ITIL-compliant Jira Service Management solutions. We configure request types, workflows, SLAs, and knowledge bases to streamline IT operations. 

Atlassian Cloud Migration

Atlassian Cloud Migration

Ensure a seamless migration from Atlassian Server or Data Center to Cloud. We handle assessments, planning, execution, and post-migration support to minimize disruption.

Atlassian Training & support

Atlassian Training & support

Enable faster adoption with tailored Atlassian training for admins, agents, and end-users. Our sessions cover real-world use cases to build confidence and maximize tool usage.

Atlassian License Management

Atlassian License Management

Simplify license procurement and renewal for Jira, Confluence, and more. We help you track usage, avoid overages, and ensure cost-effective license planning.

Atlassian Agile Consulting

Atlassian Agile Consulting

Transform your delivery with agile best practices powered by Atlassian tools. We customize boards, workflows, and reporting to support Scrum, Kanban, or scaled agile models.

Atlassian Integration

Atlassian Integration

Unify your toolchain by integrating Atlassian with platforms like Slack, GitHub, Teams, and more. We enable seamless workflows and real-time collaboration across systems.

Atlassian Intelligence

Atlassian Intelligence

Tap into Atlassian’s built-in AI features to automate tasks, suggest content, and boost productivity. We help configure AI-powered capabilities that align with your workflow needs.

Jira Consulting & Implementation

Jira Consulting & Implementation

Design, deploy, and optimize Jira Software to support your project management goals. From custom workflows to reporting and automation, we tailor Jira to your business. 

Atlassian Managed Services

Atlassian Managed Services

Let our certified experts manage, maintain, and optimize your Atlassian environment. We provide proactive support, performance tuning, and regular updates — so you don’t have to.

Why Choose Empyra As Your Atlassian Solution Partner ?

As a trusted Atlassian Solution Partner, Empyra brings over 30 years of experience helping teams simplify, scale, and succeed. We combine certified expertise with industry-specific knowledge to deliver tailored, secure, and high-performing Atlassian solutions that align with your goals. 
Certified Atlassian Expert

Certified Atlassian Expert

30+ years of Experience

30+ years of Experience

End-to-end Implementation

End-to-end Implementation

<1 Hour Average Response Time

<1 Hour Average Response Time

Custom App & Integration Experts

Custom App & Integration Experts

Cloud & Data centre Specialists

Cloud & Data centre Specialists

Atlassian Products We Support

We support the entire Atlassian product suite, including Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo, and Trello. Our experts help you configure, integrate, and optimize each tool to enhance collaboration, automation, and project visibility across your teams. 

Jira Service Management

Deliver exceptional IT and service experiences with Jira Service Management. We help configure request types, SLAs, automation, and knowledge bases for fast, efficient support.

Jira Work Management

Streamline business team workflows across HR, marketing, finance, and more with Jira Work Management. We tailor project templates, forms, and reports for clear task tracking and accountability. 

Jira Align

Bridge strategy and execution with Jira Align for enterprise agile planning. We support configuration to align teams, portfolios, and executives around shared goals and roadmaps. 

Confluence

Enable smarter team collaboration and centralized documentation with Confluence. We help set up intuitive spaces, templates, and permissions that support knowledge sharing and transparency.

Atlassian Bitbucket

Manage Git repositories with powerful CI/CD integrations in Bitbucket. Our team helps streamline your DevOps workflows, branch strategies, and deployment pipelines.

Atlassian Bamboo

Automate builds, tests, and releases with Bamboo’s robust CI/CD platform. We configure Bamboo to support fast, reliable software delivery across your development lifecycle.

Atlassian Trello

Organize tasks visually and manage projects with Trello’s flexible boards. We customize workflows, automation, and integrations to make collaboration effortless for all team types.

Atlassian Teamwork Collection

Connect teams, tools, and goals on a single platform. We design and optimize shared workflows, visibility, and collaboration practices so teams move faster together—from strategy to execution.

Atlassian Rovo

Turn knowledge into action with AI-powered assistance. We enable Rovo to surface insights, answer questions, create work, and automate tasks—helping teams reduce friction and focus on high-impact work.

Empyra’s Atlassian Tool Stack

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Our Approach to Atlassian Consulting Services

Discover

We start by understanding your current workflows, challenges, and goals. Through in-depth assessments, we identify gaps and opportunities across your Atlassian ecosystem. 

Design

Based on your needs, we architect customized Atlassian solutions that align with your business objectives. This includes tool configuration, integration plans, and user experience design. 

Deploy

We implement the solution with minimal disruption, following best practices for migration, automation, and testing. Our agile delivery ensures flexibility and speed throughout the rollout. 

Support

After deployment, we provide ongoing support, training, and optimization. Our managed services ensure your Atlassian tools remain secure, up-to-date, and high-performing as your business evolves. 

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Our Atlassian Marketplace Apps

We help you select, configure, and integrate trusted Atlassian Marketplace apps that enhance functionality and solve specific business needs. From automation to reporting, our team ensures every app works seamlessly within your Atlassian environment. 

CSV User Importer for Jira

Import users in bulk from CSV files with role, group, and permission mappings. It streamlines onboarding for large teams or enterprise-wide rollouts.

Bulk User Delete for Jira

 Delete inactive or obsolete users in bulk to keep your instance clean and secure. This tool helps reduce license usage and simplifies user management. 

ServiceNow Connector for Jira (Server)

ServiceNow Connector for Jira Server syncs issues bi-directionally between Jira and ServiceNow with real-time updates and field mapping.

Customer Group & Organization Sync for JSM Cloud

Customer Group & Organization Sync for JSM Cloud automatically syncs Jira groups with JSM organizations for streamlined user management.

Enhanced User Profile for Jira

Add custom fields and enrich user profiles with department, location, and other key data. This app improves user management and reporting accuracy within Jira. 

ServiceNow Connector For Jira (cloud)

ServiceNow Connector for Jira enables real-time, bi-directional syncing of issues, fields, comments, and attachments between Jira and ServiceNow.

User Suspension

User Suspension automates scheduled suspension of inactive users across Atlassian tools to reduce license costs and improve security.

SAP SuccessFactors HCM Connector for JSM

Sync employee lifecycle data with Jira Service Management to streamline HR service delivery. It supports automated onboarding, offboarding, and internal HR requests.

Tag Tracker for Jira

Track and analyze usage of custom tags across issues and projects. Gain insights into trends, priorities, and tag-based reporting.

Data Export for Jira

Data Export for Jira lets teams extract and export filtered Jira Cloud data (issues, worklogs, users) for reporting and analysis.

Blueprint Creator for Jira Projects

Blueprint Creator for Jira Projects quickly clones complete Jira Cloud project templates with configurations, workflows, and audit logs.

JASAP - Agile Management for SAP

JASAP embeds SAP-specific methodology into Jira for Agile S/4HANA project tracking, workflows, and automated Epic/story creation.

Benefits of Our Atlassian Consulting Services

Our Atlassian consulting services are designed to streamline your operations, enhance collaboration, and drive measurable results. From implementation to optimization, we help you get the most out of your Atlassian tools.
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Customized Solutions for Your Business

We tailor every Atlassian setup to match your unique workflows and goals. This ensures your teams can work efficiently without adapting to rigid templates.

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Accelerated Implementation

With deep expertise and proven methodologies, we reduce deployment time significantly. This means quicker value realization and less disruption to your operations.

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Seamless Toolchain Integration

We integrate Atlassian tools with your existing systems like CRM, ITSM, or DevOps platforms. This creates a connected ecosystem that eliminates data silos and manual work. 

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Optimized Workflows for Productivity

Our team analyzes and refines your processes to maximize output with minimal effort. Smart configurations and automation help your teams stay focused on priorities. 

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Scalable and Future-Ready Architecture

 We build scalable Atlassian environments that grow with your business. Whether you're onboarding new teams or adding tools, your setup stays stable and efficient. 

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Ongoing Support and Enablement

Post-implementation, we provide training, support, and health checks to ensure long-term success. Your teams stay confident and productive with expert guidance always available. 

What Our Customers Have to Say

"Empyra has been extremely helpful in getting Cohen & Company’s Atlassian environments up and running. They have been able to provide great guidance in the options available and also have been able to execute on implementation of those options in a timely and effective manner. They have helped us bring in other departments outside of IT to utilize the service desk options to manage requests and workflows with great reviews from those teams."

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Chief Technology Officer

Cohen and Company

"The Empyra consultant has allowed us to take the use of Atlassian's Jira product to new levels across the organization, providing significant improvements in workflows in IT as well as many Finance and Operations teams. There have been some complex requests that Empyra have dealt with, and all have been completed professionally, collaboratively, and efficiently. Empyra have always been super responsive, and are keen to work with the various OTC teams to solve their individual business needs."

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Roger Abrahams, Senior Vice President - IT

OTC Industrial Technologies

"As our exclusive Atlassian partner, we brought Empyra in to plan, execute and manage our Atlassian migration to the cloud. From pre to post migration activities and support, Empyra was there to support our project team every step of the way. The migration went as smoothly as possible, and there was no major impact to our business operations."

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Sr. Manager, Portfolio Management

"I was very pleased with the consistent can-do attitude the Empyra team brought to each meeting, they quickly came up with solutions, suggestions, recommendations on our various challenges and pitfalls during the migration. My team and I really appreciated that the Empyra team made themselves available 24/7 to troubleshoot with us or answered any questions raised in a timely manner."

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Sr. Manager, Portfolio Management

"I'd like to extend a heartfelt thank you to the Empyra team for their exceptional support during our migration of Confluence and Jira from server to cloud including 14 managed apps. Their expertise and dedication were instrumental in navigating this complex transition smoothly. We truly couldn't have achieved this milestone without their guidance and hard work. Their efforts were a crucial factor in the success of our migration project, and we are deeply appreciative of their partnership. Thank you, Empyra, for being such a reliable and effective ally in our journey to the cloud!"

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Gavi Ornelas-Morales, Tools Support, Supervisor

University of California Office of the President

Customer Success Stories

See What our customers have to say

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Tufts University
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Rakuten
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Victoria’s Secret
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Jira Work Management Implementation
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OTC
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Financial Data Company Cloud Adoption Success Story

From Rovo to Jira, everything’s smarter with Atlassian Intelligence. Ready to see it in action?

Let’s talk about your challenges and how we can solve them—fill out the form and start your Atlassian journey with confidence.

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Frequently Asked Questions

What are Atlassian consulting services?

Atlassian consulting services help organizations implement, customize, and optimize Atlassian tools like Jira, Confluence, and Bitbucket. These services ensure you get maximum value through tailored solutions, integrations, and expert guidance.

Why choose Empyra for Atlassian consulting?

Empyra is an Atlassian Platinum Solution Partner with over 15 years of enterprise consulting experience and 300+ successful Atlassian projects. We offer personalized solutions, expert-led delivery, and ongoing support to drive lasting business value.

What tools do you support under Atlassian consulting?

We support the full Atlassian suite, including Jira Software, Jira Service Management, Jira Work Management, Confluence, Bitbucket, Bamboo, Trello, and Jira Align. We also assist with Atlassian Marketplace apps and custom integrations. 

Can you help with migrating to Atlassian Cloud?

Yes, we offer complete cloud migration services from Server or Data Center to Atlassian Cloud. This includes planning, testing, execution, and post-migration support to ensure a smooth transition.

Do you provide training for Jira and Confluence?

Absolutely. We offer customized training sessions for teams, admins, and end-users to ensure smooth adoption and confident usage of Jira, Confluence, and related tools. 

How long does an Atlassian implementation typically take?

Timelines vary based on project scope and complexity. A basic implementation can take a few weeks, while complex, enterprise-level deployments may take several months with phased rollouts.

Do you provide ongoing support after implementation?

Yes, we offer ongoing support, maintenance, health checks, and user enablement services. Our goal is to ensure long-term success and continuous improvement in your Atlassian environment.