Atlassian Intelligence Services for Smarter Team Collaboration

Atlassian Intelligence is an AI layer embedded across Atlassian products that helps teams automate tasks, summarize content, generate insights, and improve decision-making using their work data. Atlassian Rovo builds on this by providing AI-powered search, chat, and agents that surface the right information, answer questions, and take action across tools like Jira and Confluence. Together, they help teams work faster, reduce manual effort, and make knowledge easily accessible.

Why use Atlassian intelligence?

Atlassian Intelligence is Atlassian’s built-in AI assistant designed to supercharge how teams work. Powered by machine learning and generative AI, it helps automate tasks, generate content, summarize information, and offer smart recommendations across tools like Jira, Confluence, and Jira Service Management. 

It’s built to enhance collaboration, reduce context switching, and empower teams to make faster, smarter decisions—all within the Atlassian ecosystem.

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Data Protection & Privacy

Your data stays protected — Atlassian Intelligence respects your current permissions and keeps everything confidential.

Atlassian Intelligence ensures data privacy by following your existing access controls. Built with security in mind, your information remains private and permission-based. 

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Manageability & Accountability

Stay in control — you can monitor how your data is used and adjust permissions anytime.

Complete visibility into how your data is handled, with the power to manage it as you see fit. You decide how your data is used, with clear insights and customizable settings. 

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Built to Scale

As your business grows, Atlassian Intelligence grows with you — streamlining processes at every stage.

Designed to scale, Atlassian Intelligence adapts to your team's evolving needs and workflows. Whether you're a small team or a large enterprise, Atlassian Intelligence enhances collaboration at every level. 

Benefits of Atlassian Intelligence

Automates Repetitive Work

Save time by letting AI handle routine tasks like summarizing updates, generating content, and assigning tickets.

Enhances Team Productivity

Keep your team in flow by reducing context switching and surfacing relevant information exactly when it’s needed.

Improves Decision-Making

Get AI-powered insights and smart recommendations to support faster, more informed decisions.

Boosts Collaboration Across Teams

Automatically align teams with AI-generated summaries, meeting notes, and status updates across tools.

Reduced Costs & Overhead

Whether you're in Jira, Confluence, or JSM, AI adapts to your work style and provides contextual support.

Scales With Your Organization

From startups to enterprises, Atlassian Intelligence grows with your team—helping you stay efficient at every stage.

Benefits of Atlassian Intelligence

Automates Repetitive Work

Save time by letting AI handle routine tasks like summarizing updates, generating content, and assigning tickets.

Enhances Team Productivity

Keep your team in flow by reducing context switching and surfacing relevant information exactly when it’s needed. 

Improves Decision-Making

Get AI-powered insights and smart recommendations to support faster, more informed decisions.

Boosts Collaboration Across Teams

Automatically align teams with AI-generated summaries, meeting notes, and status updates across tools.

Personalized Assistance

Whether you're in Jira, Confluence, or JSM, AI adapts to your work style and provides contextual support.

Scales With Your Organization

From startups to enterprises, Atlassian Intelligence grows with your team—helping you stay efficient at every stage.

AI-powered teamwork by the number

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Weekly users save over 45 minutes with Atlassian Intelligence
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77% of users report saving time using AI searching functions.

Empyra’s Atlassian Tool Stack

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What is Atlassian Rovo? - built with Atlassian Intelligence.

Atlassian Rovo leverages the power of Atlassian Intelligence to bring advanced AI capabilities into Jira, Confluence, and other SaaS platforms. It simplifies workflows through automation, delivers quick access to essential data, and strengthens team collaboration—empowering faster, data-backed decision-making. 

What are the keyFeatures of Atlassian Rovo?

Jira Service Management (JSM) is Atlassian’s modern ITSM solution designed to streamline service delivery and empower teams with better collaboration and faster response times. It brings IT, Dev, and business teams together to deliver exceptional service experiences across the organization. 

Rovo Search

Unified search across Atlassian Cloud, Data Center, and third-party tools 

Smart Answers

AI-generated responses to natural language queries

Knowledge Cards

Instant insights on projects and team goals

Bookmarks

Pin and prioritize important links

Rovo Chat

Ask project and company-related questions via chat 

Browser Extension

Access Rovo directly from your browser 

Definitions

Understand internal terms, acronyms, and project names 

Out-of-the-box Agents

Prebuilt AI agents for task automation 

Custom Agents

Tailored automation to fit your needs 

Embedded Experiences

Seamless integration within existing tools 

Where Atlassian Intelligence Fits in the Bigger Picture

Atlassian recently introduced the Teamwork Collection—an AI-powered, fully connected System of Work that unifies Jira, Confluence, Loom, Rovo AI Agents, and enterprise-grade security. This ecosystem brings everything teams need under one umbrella to work smarter, faster, and more securely.

Here’s how Atlassian Intelligence powers the Teamwork Collection: 

  • Rovo AI Agents act as intelligent teammates, answering questions, summarizing updates, and automating workflows in Jira and Confluence.
  • Loom integration enables instant video updates and async collaboration, all searchable and enhanced by AI.
  • Enterprise security ensures AI-enhanced content and data remain safe and compliant.
  • Jira + Confluence AI features streamline planning, documentation, ticketing, and decision-making, removing silos across teams.

Together, this suite represents Atlassian’s vision of connected, AI-driven teamwork—and Atlassian Intelligence is the core engine behind it.

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What Our Customers Have to Say

"Empyra has been extremely helpful in getting Cohen & Company’s Atlassian environments up and running. They have been able to provide great guidance in the options available and also have been able to execute on implementation of those options in a timely and effective manner. They have helped us bring in other departments outside of IT to utilize the service desk options to manage requests and workflows with great reviews from those teams."

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Chief Technology Officer

Cohen and Company

"The Empyra consultant has allowed us to take the use of Atlassian's Jira product to new levels across the organization, providing significant improvements in workflows in IT as well as many Finance and Operations teams. There have been some complex requests that Empyra have dealt with, and all have been completed professionally, collaboratively, and efficiently. Empyra have always been super responsive, and are keen to work with the various OTC teams to solve their individual business needs."

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Roger Abrahams, Senior Vice President - IT

OTC Industrial Technologies

"As our exclusive Atlassian partner, we brought Empyra in to plan, execute and manage our Atlassian migration to the cloud. From pre to post migration activities and support, Empyra was there to support our project team every step of the way. The migration went as smoothly as possible, and there was no major impact to our business operations."

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Sr. Manager, Portfolio Management

"I was very pleased with the consistent can-do attitude the Empyra team brought to each meeting, they quickly came up with solutions, suggestions, recommendations on our various challenges and pitfalls during the migration. My team and I really appreciated that the Empyra team made themselves available 24/7 to troubleshoot with us or answered any questions raised in a timely manner."

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Sr. Manager, Portfolio Management

"I'd like to extend a heartfelt thank you to the Empyra team for their exceptional support during our migration of Confluence and Jira from server to cloud including 14 managed apps. Their expertise and dedication were instrumental in navigating this complex transition smoothly. We truly couldn't have achieved this milestone without their guidance and hard work. Their efforts were a crucial factor in the success of our migration project, and we are deeply appreciative of their partnership. Thank you, Empyra, for being such a reliable and effective ally in our journey to the cloud!"

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Gavi Ornelas-Morales, Tools Support, Supervisor

University of California Office of the President

Customer Success Stories for Atlassian

See What our customers have to say

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Tufts University
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From Rovo to Jira, everything’s smarter with Atlassian Intelligence. Ready to see it in action?

Let’s talk about your challenges and how we can solve them—fill out the form and start your Atlassian journey with confidence.

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Frequently Asked Questions

What are Atlassian Intelligence Services?

Atlassian Intelligence Services help teams harness built-in AI and machine learning capabilities across Atlassian products like Jira, Confluence, and Jira Service Management to automate tasks, accelerate decisions, and improve collaboration. Empyra supports implementation and adoption aligned with business objectives.

How does Atlassian Intelligence improve team productivity?

Atlassian Intelligence automates repetitive work, generates summaries, provides context-aware recommendations, and reduces context switching, helping teams stay focused and productive.

Which tools are supported by Atlassian Intelligence?

Atlassian Intelligence works across core Atlassian tools such as Jira, Confluence, and Jira Service Management — allowing AI-enhanced workflows and insights throughout the ecosystem.

What is Rovo in relation to Atlassian Intelligence?

Rovo is an AI-powered layer built on Atlassian Intelligence that offers advanced capabilities like unified search, smart answers, AI chat, and customizable AI agents to further enhance team productivity and workflows within Atlassian tools.

Is my data safe when using Atlassian Intelligence?

Yes — Atlassian Intelligence respects existing permissions and access controls, ensuring data privacy and security while providing AI-driven insights and automation.

Can Atlassian Intelligence scale with my business?

Yes — Atlassian Intelligence is designed to grow with your organization, adapting to evolving processes and team needs from small teams to large enterprises.