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Atlassian Intelligence & AI Services for Jira, Confluence
Atlassian Intelligence is an AI layer embedded across Atlassian products that helps teams automate tasks, summarize content, generate insights, and improve decision-making using their work data. Atlassian Rovo builds on this by providing AI-powered search, chat, and agents that surface the right information, answer questions, and take action across tools like Jira and Confluence. Together, they help teams work faster, reduce manual effort, and make knowledge easily accessible.
Why use Atlassian intelligence?
Atlassian Intelligence is Atlassian’s built-in AI assistant designed to supercharge how teams work. Powered by machine learning and generative AI, it helps automate tasks, generate content, summarize information, and offer smart recommendations across tools like Jira, Confluence, and Jira Service Management.
It’s built to enhance collaboration, reduce context switching, and empower teams to make faster, smarter decisions—all within the Atlassian ecosystem.
- Generate content in Confluence
- Summarize issues and tickets in Jira
- Automate repetitive tasks
- Improve service desk responses
- Deliver contextual insights across tools
Data Protection & Privacy
Your data stays protected — Atlassian Intelligence respects your current permissions and keeps everything confidential.
Atlassian Intelligence ensures data privacy by following your existing access controls. Built with security in mind, your information remains private and permission-based.
Manageability & Accountability
Stay in control — you can monitor how your data is used and adjust permissions anytime.
Complete visibility into how your data is handled, with the power to manage it as you see fit. You decide how your data is used, with clear insights and customizable settings.
Built to Scale
As your business grows, Atlassian Intelligence grows with you — streamlining processes at every stage.
Designed to scale, Atlassian Intelligence adapts to your team's evolving needs and workflows. Whether you're a small team or a large enterprise, Atlassian Intelligence enhances collaboration at every level.
Empyra’s Atlassian Tool Stack
Where Atlassian Intelligence Fits in the Bigger Picture
Atlassian recently introduced the Teamwork Collection—an AI-powered, fully connected System of Work that unifies Jira, Confluence, Loom, Rovo AI Agents, and enterprise-grade security. This ecosystem brings everything teams need under one umbrella to work smarter, faster, and more securely.
Here’s how Atlassian Intelligence powers the Teamwork Collection:
- Rovo AI Agents act as intelligent teammates, answering questions, summarizing updates, and automating workflows in Jira and Confluence.
- Loom integration enables instant video updates and async collaboration, all searchable and enhanced by AI.
- Enterprise security ensures AI-enhanced content and data remain safe and compliant.
- Jira + Confluence AI features streamline planning, documentation, ticketing, and decision-making, removing silos across teams.
Together, this suite represents Atlassian’s vision of connected, AI-driven teamwork—and Atlassian Intelligence is the core engine behind it.
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How Atlassian Intelligence Improves ROI
AI reduces the manual effort required for documentation, ticket triaging, reporting, and content creation.
- Automatic issue summarization in Jira reduces support handling time
- AI-generated knowledge articles in Confluence cut documentation effort
- Smart ticket categorization minimizes manual routing errors
Speed is critical in agile and DevOps environments. Atlassian Intelligence accelerates delivery by:
- Generating sprint summaries instantly
- Assisting with backlog refinement
- Providing AI-powered recommendations for issue prioritization
- Improving cross-team visibility with contextual insights
Repetitive tasks reduce productivity and morale. AI removes friction from everyday workflows by:
- Drafting responses for service teams
- Auto-generating documentation
- Providing real-time knowledge discover
AI enhances accuracy, consistency, and responsiveness across IT and business teams.
- Faster, smarter ticket resolution
- Improved knowledge accessibility
- Reduced human errors in workflow execution
- Data-driven insights for better decision-making
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What Our Customers Have to Say
"Empyra has been extremely helpful in getting Cohen & Company’s Atlassian environments up and running. They have been able to provide great guidance in the options available and also have been able to execute on implementation of those options in a timely and effective manner. They have helped us bring in other departments outside of IT to utilize the service desk options to manage requests and workflows with great reviews from those teams."
Chief Technology Officer
Cohen and Company
"The Empyra consultant has allowed us to take the use of Atlassian's Jira product to new levels across the organization, providing significant improvements in workflows in IT as well as many Finance and Operations teams. There have been some complex requests that Empyra have dealt with, and all have been completed professionally, collaboratively, and efficiently. Empyra have always been super responsive, and are keen to work with the various OTC teams to solve their individual business needs."
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Roger Abrahams, Senior Vice President - IT
OTC Industrial Technologies
"As our exclusive Atlassian partner, we brought Empyra in to plan, execute and manage our Atlassian migration to the cloud. From pre to post migration activities and support, Empyra was there to support our project team every step of the way. The migration went as smoothly as possible, and there was no major impact to our business operations."
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Sr. Manager, Portfolio Management
"I was very pleased with the consistent can-do attitude the Empyra team brought to each meeting, they quickly came up with solutions, suggestions, recommendations on our various challenges and pitfalls during the migration. My team and I really appreciated that the Empyra team made themselves available 24/7 to troubleshoot with us or answered any questions raised in a timely manner."
Sr. Manager, Portfolio Management
"I'd like to extend a heartfelt thank you to the Empyra team for their exceptional support during our migration of Confluence and Jira from server to cloud including 14 managed apps. Their expertise and dedication were instrumental in navigating this complex transition smoothly. We truly couldn't have achieved this milestone without their guidance and hard work. Their efforts were a crucial factor in the success of our migration project, and we are deeply appreciative of their partnership. Thank you, Empyra, for being such a reliable and effective ally in our journey to the cloud!"
Gavi Ornelas-Morales, Tools Support, Supervisor
University of California Office of the President
From Rovo to Jira, everything’s smarter with Atlassian Intelligence. Ready to see it in action?
Let’s talk about your challenges and how we can solve them—fill out the form and start your Atlassian journey with confidence.
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