End-to-End Atlassian Managed Services to Simplify Operations
Atlassian Managed Services provide end-to-end administration, monitoring, and optimization of tools like Jira and Confluence. As an Atlassian Platinum Solution Partner with 30+ years of experience, Empyra ensures reliable performance, security, and scalability across your Atlassian ecosystem. These services help teams streamline operations, reduce downtime, and maximize productivity.
What Are Atlassian Managed Services?
Atlassian Managed Services provide comprehensive administration, monitoring, and optimization of Atlassian tools, including Jira, Confluence, and Atlassian Service Management. With Jira managed services, organizations can streamline workflows, enhance team collaboration, and ensure system stability while reducing internal IT workload. These services also include Atlassian cloud support to maintain high availability, performance tuning, and secure cloud operations.
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Proactive Platform Management
Continuous monitoring, administration, and performance optimization of Jira, Confluence, and Atlassian Service Management to prevent issues before they impact teams.
Expert Jira & Cloud Support
Dedicated Jira managed services and Atlassian cloud support to handle configuration, scaling, upgrades, and troubleshooting without burdening internal IT teams.
Maintenance & Optimization
Regular updates, security management, and workflow improvements to ensure your Atlassian environment stays stable, secure, and aligned with business goals.
Empyra’s Atlassian Tool Stack
Our Atlassian Managed Services Process
Empyra follows a proven, step-by-step approach to deliver reliable and scalable Atlassian Managed Services. Our process ensures your Jira, Confluence, and other Atlassian tools are optimized for performance, security, and long-term success.
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Assessment & Onboarding
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Configuration & Optimization
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Continuous Monitoring
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Regular Improvement & Scaling
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Security & Governance
We implement access controls, permission management, and best-practice governance to ensure your Atlassian environment remains secure, compliant, and audit-ready.
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Support & Reporting
Who We Serve with Atlassian Support Services
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IT Managers
Simplify system administration, ensure security and compliance, and gain actionable performance insights, freeing IT teams to focus on strategic initiatives.
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Dev Teams
Focus on coding and development while our services maintain Jira, Bitbucket, and Bamboo, streamlining workflows and accelerating project delivery efficiently.
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Project Managers
Track projects reliably, improve collaboration with Confluence and Trello, and access real-time insights into team performance for better project outcomes.
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Growing Businesses
Reduce IT workload, scale Atlassian tools as teams grow, and receive expert managed support without hiring full-time in-house administrators.
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Marketing & Ops Teams
Manage campaigns, workflows, and cross-functional collaboration efficiently using Jira Work Management and Confluence with expert support and optimized processes.
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Consulting Firms
Deliver client projects efficiently by leveraging Atlassian tools, automated workflows, and continuous support, ensuring high productivity and consistent service delivery.
Why Choose Empyra For Atlassian Support Services
30+ Years of Experience
End-to-End Service Coverage
Industry-Specific Solutions
Proven Delivery Methodology
Dedicated Support & Training
What Our Customers Have to Say
"Empyra has been extremely helpful in getting Cohen & Company’s Atlassian environments up and running. They have been able to provide great guidance in the options available and also have been able to execute on implementation of those options in a timely and effective manner. They have helped us bring in other departments outside of IT to utilize the service desk options to manage requests and workflows with great reviews from those teams."
Chief Technology Officer
Cohen and Company
"The Empyra consultant has allowed us to take the use of Atlassian's Jira product to new levels across the organization, providing significant improvements in workflows in IT as well as many Finance and Operations teams. There have been some complex requests that Empyra have dealt with, and all have been completed professionally, collaboratively, and efficiently. Empyra have always been super responsive, and are keen to work with the various OTC teams to solve their individual business needs."
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Roger Abrahams, Senior Vice President - IT
OTC Industrial Technologies
"As our exclusive Atlassian partner, we brought Empyra in to plan, execute and manage our Atlassian migration to the cloud. From pre to post migration activities and support, Empyra was there to support our project team every step of the way. The migration went as smoothly as possible, and there was no major impact to our business operations."
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Sr. Manager, Portfolio Management
"I was very pleased with the consistent can-do attitude the Empyra team brought to each meeting, they quickly came up with solutions, suggestions, recommendations on our various challenges and pitfalls during the migration. My team and I really appreciated that the Empyra team made themselves available 24/7 to troubleshoot with us or answered any questions raised in a timely manner."
Sr. Manager, Portfolio Management
"I'd like to extend a heartfelt thank you to the Empyra team for their exceptional support during our migration of Confluence and Jira from server to cloud including 14 managed apps. Their expertise and dedication were instrumental in navigating this complex transition smoothly. We truly couldn't have achieved this milestone without their guidance and hard work. Their efforts were a crucial factor in the success of our migration project, and we are deeply appreciative of their partnership. Thank you, Empyra, for being such a reliable and effective ally in our journey to the cloud!"
Gavi Ornelas-Morales, Tools Support, Supervisor
University of California Office of the President
Let’s talk about your challenges and how we can solve them—fill out the form and start your Atlassian journey with confidence.
Let’s talk about your challenges and how we can solve them—fill out the form and start your Atlassian journey with confidence.
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