.svg)
End-to-End Atlassian Managed Services to Simplify Operations
Atlassian Managed Services involve expert third-party teams handling the administration, support, optimization, and maintenance of Atlassian tools like Jira, Confluence, Trello, and Jira Service Management. These services include user and permission management, integrations, proactive health checks, cloud setup, security audits, and strategic roadmapping to improve efficiency and security.
As an Atlassian Platinum Solution Partner with 30+ years of experience, Empyra delivers reliable managed services that free internal teams from day-to-day tool management while providing control and peace of mind for complex Atlassian environments.
What Are Atlassian Managed Services?
Atlassian Managed Services are services that take care of all the administration and monitoring of tools like Jira and Confluence and Atlassian Service Management. Atlassian Managed Services help organizations with Jira so they can make their work easier and help their teams work together better. Atlassian Managed Services also make sure the system is stable and this reduces the work that the internal IT people have to do. Atlassian Managed Services include help with the cloud so it is always available and working well and it is secure.
.png?width=1344&height=768&name=generated-image%20(23).png)
Proactive Platform Management
Atlassian Managed Services always. Manage Jira and Confluence and Atlassian Service Management so that problems do not happen and affect the teams.
Expert Jira & Cloud Support
Atlassian Managed Services provide help with Jira and the Atlassian cloud so that the internal IT people do not have to worry about setting things up or making them work better or fixing problems.
Maintenance & Optimization
Atlassian Managed Services make sure that Jira and the other Atlassian tools are always up to date and secure and working well so that the organization can achieve its goals with the help of Atlassian Managed Services and Atlassian tools, like Jira and Confluence and Atlassian Service Management.
Key Components of Our Atlassian Managed Services
Jira & Confluence Administration
We provide complete administration support for Jira and Confluence environments.
Our administration services include:
- User access, roles, and permission management
- Workflow configuration and process customization
- Dashboard setup, reporting, and automation management
.png?width=1024&height=1024&name=Appserve.ai%20social%20media%5B%20community%20posting%20%5D%20(100).png)
Performance Monitoring & Proactive Support
We ensure continuous system reliability across Cloud and Data Center environments.
- Proactive system health monitoring and optimization
- Incident troubleshooting with root cause analysis
- SLA-driven technical support and performance tuning
Upgrades, Maintenance & Security Management
We keep your Atlassian tools secure, compliant, and up to date.
- Version upgrades and patch management
- Plugin compatibility checks and optimization
- Security best-practice implementation and backup validation
Atlassian License Management & Cost Optimization
We help you control licensing costs while maintaining compliance.
- License usage audits and cost analysis
- Subscription optimization and renewal planning
- Budget forecasting and compliance tracking
Consulting, Optimization & Cloud Migration Support
We align your Atlassian ecosystem with business goals.
- Workflow and governance optimization
- Agile & ITSM best-practice alignment
- Migration planning from Data Center to Cloud
Empyra’s Atlassian Tool Stack
Our Atlassian Managed Services Process
We have a way to deliver good Atlassian Managed Services. Our Atlassian Managed Services Process makes sure your Jira, Confluence and other Atlassian tools work well and are safe.
.png?width=400&height=400&name=Appserve.ai%20social%20media%5B%20community%20posting%20%5D%20(23).png)
Assessment & Onboarding
First we look at your Atlassian setup find out what is missing and make sure we understand what you want. Then we make the move to our Atlassian Managed Services easy.
.png?width=400&height=400&name=Appserve.ai%20social%20media%5B%20community%20posting%20%5D%20(24).png)
Configuration & Optimization
Our team sets up customizes and makes your Jira, Confluence and Service Management tools work well for your business.
.png?width=1024&height=1024&name=Appserve.ai%20social%20media%5B%20community%20posting%20%5D%20(25).png)
Continuous Monitoring
We always check the health of your system make sure it is up and running and look at performance to find and fix problems before they cause issues.
.png?width=400&height=400&name=Appserve.ai%20social%20media%5B%20community%20posting%20%5D%20(26).png)
Regular Improvement & Scaling
We regularly check how things are going make changes to improve performance and make your Atlassian setup bigger as your teams and projects get bigger.
.png?width=1024&height=1024&name=Appserve.ai%20social%20media%5B%20community%20posting%20%5D%20(27).png)
Security & Governance
We put in place rules to control who can access your Atlassian setup manage permissions and follow practices to keep your Atlassian environment safe and compliant with rules.
.png?width=400&height=400&name=Appserve.ai%20social%20media%5B%20community%20posting%20%5D%20(28).png)
Support & Reporting
Who We Serve with Atlassian Support Services
We provide Atlassian Support Services to help teams use tools, like Jira, Confluence and other tools in a better way.
.png?width=50&height=70&name=Heading%20(19).png)
IT Managers
We help IT Managers manage systems keep them safe and make sure they follow the rules. This gives them information to make good decisions and helps them focus on important work.
.png?width=72&height=47&name=Heading%20(20).png){kind=small}
Dev Teams
Our services help Dev Teams code and develop things while we take care of Jira, Bitbucket and Bamboo. This makes their work easier. Helps them finish projects faster.
.png?width=56&height=55&name=Heading%20(21).png)
Project Managers
Project Managers can track their projects easily work well with others using Confluence and Trello and see how their team is doing in time. This helps them make their projects better.
.png?width=55&height=55&name=Heading%20(22).png)
Growing Businesses
We help Growing Businesses reduce their IT work use tools as they grow and get expert help without having to hire full-time staff.
.png?width=85&height=65&name=Heading%20(23).png)
Marketing & Ops Teams
Our Atlassian Support Services help Marketing & Ops Teams manage their work collaborate with others and use Jira Work Management and Confluence in a way.
.png?width=63&height=65&name=Heading%20(24).png)
Consulting Firms
Consulting Firms can deliver projects to their clients quickly and efficiently by using tools and our support services. This helps them be more productive and provide services all the time.
Why Choose Empyra For Atlassian Support Services
30+ Years of Experience
End-to-End Service Coverage
Industry-Specific Solutions
Proven Delivery Methodology
Dedicated Support & Training
What Our Customers Have to Say
"Empyra has been extremely helpful in getting Cohen & Company’s Atlassian environments up and running. They have been able to provide great guidance in the options available and also have been able to execute on implementation of those options in a timely and effective manner. They have helped us bring in other departments outside of IT to utilize the service desk options to manage requests and workflows with great reviews from those teams."
Chief Technology Officer
Cohen and Company
"The Empyra consultant has allowed us to take the use of Atlassian's Jira product to new levels across the organization, providing significant improvements in workflows in IT as well as many Finance and Operations teams. There have been some complex requests that Empyra have dealt with, and all have been completed professionally, collaboratively, and efficiently. Empyra have always been super responsive, and are keen to work with the various OTC teams to solve their individual business needs."
.png?width=64&height=63&name=Group%2037380%20(1).png)
Roger Abrahams, Senior Vice President - IT
OTC Industrial Technologies
"As our exclusive Atlassian partner, we brought Empyra in to plan, execute and manage our Atlassian migration to the cloud. From pre to post migration activities and support, Empyra was there to support our project team every step of the way. The migration went as smoothly as possible, and there was no major impact to our business operations."
.png?width=64&height=63&name=Group%2037380%20(2).png)
Sr. Manager, Portfolio Management
"I was very pleased with the consistent can-do attitude the Empyra team brought to each meeting, they quickly came up with solutions, suggestions, recommendations on our various challenges and pitfalls during the migration. My team and I really appreciated that the Empyra team made themselves available 24/7 to troubleshoot with us or answered any questions raised in a timely manner."
Sr. Manager, Portfolio Management
"I'd like to extend a heartfelt thank you to the Empyra team for their exceptional support during our migration of Confluence and Jira from server to cloud including 14 managed apps. Their expertise and dedication were instrumental in navigating this complex transition smoothly. We truly couldn't have achieved this milestone without their guidance and hard work. Their efforts were a crucial factor in the success of our migration project, and we are deeply appreciative of their partnership. Thank you, Empyra, for being such a reliable and effective ally in our journey to the cloud!"
Gavi Ornelas-Morales, Tools Support, Supervisor
University of California Office of the President
Let’s talk about your challenges and how we can solve them—fill out the form and start your Atlassian journey with confidence.
Let’s talk about your challenges and how we can solve them—fill out the form and start your Atlassian journey with confidence.
.png?width=364&height=116&name=sales%20radar%20ai%20logo%202026%20%20(280%20x%2084%20px).png)
.svg)