Financial Data Company Cloud Adoption Success Story

From Data Center Deadlock to Digital Dynamism - a Multinational Data Analytics and Consumer Credit Reporting Company's Journey to Cloud

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About Financial Data Company

A giant in the credit reporting and information services industry sought to streamline its operations by migrating its critical Atlassian environment, including Jira and Confluence, from an on-premises Data Center (DC) to the cloud. This move involved a substantial workload: 584 Jira projects, over 834,000 issues being tracked, and 6,000 users relying on the system daily. Additionally, 18 custom apps extended Jira's functionality, while Confluence boasted 1,088 spaces and served over 6,000 users with the help of 12 add-on applications. This migration aimed to unlock the potential of the cloud, paving the way for enhanced operational efficiency.

Security Concerns: Outdated Servers and Evolving Threats

On-premises Atlassian environment presented several challenges that hindered its operational efficiency. Here's a closer look at the roadblocks they faced:

Security Vulnerability:

Maintaining an outdated server version exposed the company to security risks. These outdated systems are more susceptible to cyberattacks, putting sensitive data at risk. Additionally, they lacked access to the latest security patches and updates from Atlassian.

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Limited User Experience:

The on-premises setup offered limited flexibility and accessibility. Users could only access Jira and Confluence from specific locations, restricting collaboration and hindering the adoption of the platform. This inflexibility would have likely impacted remote work capabilities and overall user engagement.

Scalability Constraints:

Managing their own on-premises infrastructure was resource-intensive. This in-house approach lacked scalability, making it difficult to adapt to future growth. As the number of users, projects, and data increased, the existing infrastructure might not have been able to handle the additional strain

Seamless Cloud Adoption Powered by Empyra’s Experience

Migrating to the cloud was not a straightforward lift-and-shift operation. Many configurations and customizations on the server were not directly available in the cloud, necessitating alternate solutions. As an Atlassian Cloud Specialized partner, we possess the in-depth knowledge and proven track record to help organizations navigate the complexities of cloud migration successfully. Below are some key cases where Empyra's consultants delivered complex solutions.

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Adaptavist Scriptrunner, JMWE:

All configurations had to be rewritten for the cloud. For specific script listeners and scripted fields, we leveraged Jira Automation to achieve the required functionality in the cloud.

Document Vault for Jira:

The original application lacked a cloud version. We identified and shifted to an alternative document vault, which required significant effort to transfer all attachments to the new vault in the cloud.

Problems During Migration:

Like any major migration, we encountered unexpected challenges. During the production migration, boards and filters failed to migrate, and Atlassian could not identify a technical reason. To support the client, we developed a utility to read all existing boards and filters and recreate them in the cloud.

Covering Gaps in JCMA:

We addressed gaps in Jira Cloud Migration Assistant (JCMA) regarding plugin data copying. This involved meticulous planning to ensure all critical data and configurations were transferred accurately.

Power Scripts and Power Custom Fields:

IScripts developed by external vendors were extensively used. We were tasked with understanding their functions and rewriting them for the cloud. One particularly challenging script involved scanning all logged time on tickets and creating a CSV matrix of time estimates. Due to the large volume of issues (over 20,000), normal methods were ineffective. We built a utility to run API calls and generate the report.

Optimized Performance and Scalability Drive Business Growth

This financial data company experienced significant benefits from the cloud migration:

Enhanced User Experience:

The transition to the cloud provided increased accessibility and flexibility, leading to improved user satisfaction and engagement. Users now have the ability to collaborate and access information from any location, which has promoted a more dynamic and responsive working environment. This increased accessibility has not only enhanced user satisfaction but also boosted overall productivity as employees can now work more effectively from remote locations.

Optimized Performance and Scalability:

Cloud migration ensured efficient system performance and scalability, allowing it to meet future growth demands. The cloud platform provides robust performance capabilities, ensuring that systems run smoothly and can handle increased loads as the company expands. This scalability is crucial for supporting ongoing business growth and adapting to changing operational needs without the constraints of on-premises infrastructure.

App Integration and Functionality:

Essential apps were seamlessly migrated, maintaining continuity and productivity. By ensuring that all critical applications were fully operational in the cloud environment, the company was able to avoid disruptions to daily operations and continue leveraging the tools that are vital for their processes. This seamless integration was key to maintaining productivity and ensuring that all departments could continue their work without interruption.

Efficient Issue Tracking and Reporting:

Custom solutions developed by Empyra improved the efficiency of issue tracking and reporting. The ability to generate comprehensive reports and track issues more effectively has streamlined operations and provided better insights into project statuses and areas that require attention. This improvement in tracking and reporting has led to more efficient management and resolution of issues, ultimately enhancing overall operational efficiency.

Streamlined Workflows and Configurations:

Rewritten scripts and reconfigured workflows enhanced operational efficiency. By optimizing workflows and ensuring that all configurations were tailored to the cloud environment, Empyra helped this financial data company achieve smoother operations and reduced manual intervention. This streamlining of workflows has led to more efficient processes and better resource utilization, further contributing to the overall effectiveness of the organization.

Strategic Cloud Adoption Delivered with Empyra’s Platinum Expertise

The financial data company's successful cloud adoption, facilitated by Empyra, demonstrates the potential of the Atlassian Cloud to enhance user experience, increase accessibility, and optimize performance and scalability. Empyra’s expertise as a Cloud Specialized Platinum Solution Partner made a significant difference in this migration, ensuring that the company could achieve its goals efficiently and effectively. The strategic planning, proactive problem-solving, and seamless integration provided by Empyra were key factors in the success of this cloud adoption project.

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What Our Customers Have to Say

"Empyra has been extremely helpful in getting Cohen & Company’s Atlassian environments up and running. They have been able to provide great guidance in the options available and also have been able to execute on implementation of those options in a timely and effective manner. They have helped us bring in other departments outside of IT to utilize the service desk options to manage requests and workflows with great reviews from those teams."

Chief Technology Officer

Cohen and Company

"The Empyra consultant has allowed us to take the use of Atlassian's Jira product to new levels across the organization, providing significant improvements in workflows in IT as well as many Finance and Operations teams. There have been some complex requests that Empyra have dealt with, and all have been completed professionally, collaboratively, and efficiently. Empyra have always been super responsive, and are keen to work with the various OTC teams to solve their individual business needs."

Roger Abrahams, Senior Vice President - IT

OTC Industrial Technologies

"As our exclusive Atlassian partner, we brought Empyra in to plan, execute and manage our Atlassian migration to the cloud. From pre to post migration activities and support, Empyra was there to support our project team every step of the way. The migration went as smoothly as possible, and there was no major impact to our business operations."

Sr. Manager, Portfolio Management

"I was very pleased with the consistent can-do attitude the Empyra team brought to each meeting, they quickly came up with solutions, suggestions, recommendations on our various challenges and pitfalls during the migration. My team and I really appreciated that the Empyra team made themselves available 24/7 to troubleshoot with us or answered any questions raised in a timely manner."

Sr. Manager, Portfolio Management

"I'd like to extend a heartfelt thank you to the Empyra team for their exceptional support during our migration of Confluence and Jira from server to cloud including 14 managed apps. Their expertise and dedication were instrumental in navigating this complex transition smoothly. We truly couldn't have achieved this milestone without their guidance and hard work. Their efforts were a crucial factor in the success of our migration project, and we are deeply appreciative of their partnership. Thank you, Empyra, for being such a reliable and effective ally in our journey to the cloud!"

Gavi Ornelas-Morales, Tools Support, Supervisor

University of California Office of the President

"monday.com and Empyra provided us with a scalable solution that allows my team to respond quickly to client requests. Additionally, the user-friendly UI with improved workflows helped our underwriting team manage the business in one platform alongside business development. Empyra has done a wonderful job and I envision a long-term relationship on a go-forward basis."