All in one OnlineWebChannel runs on OneFlow platform

We connect your web-site to the web and to the customer management. Our OneFlow system provides complete web channel management by combining Content management, Commerce management, Communication management, Collaboration management, Customer management, Cases and incident management and Channel management capabilities in a single fully hosted solution.

Online Web Channel Management = w.w.web + your web site + customer management

Empyra is your final stop for all your web channel management needs. We combine our web channel expertise, a robust web channel management discipline and a fully hosted web channel management solution. We understand the value of starting small and growing incrementally towards a bigger vision.   Our clients typically start with building a web-site that grows into an continuously growing and effecftive web channel.

Oneflow enables business owner/administrator to do the following:

• Project business image
• Publish content and forms to collect information
• Receive, route and respond to incoming requests
• Publish product and services catalogue
• Publish targeted offers and recommendations
• Understand and connect with prospects
• Publish rates and shopping policies
• Fulfill orders
• Manage payment and order history
• Comprehensive view of customer information
• Send targeted email newsletters, surveys and promotions
• Send alerts to your customers via email/mobile.
• Listen through activities, feedback, complaints, suggestions, ideas.
• Plan, publish and manage customer events
• Monitor, track and optimize business via web-channel.
• Real-time insights into performance of your business on web.
  

Oneflow enables your customers and prospects to do the folllowing:

• Explore and Browse products and services
• Find offers
• Get advice/recommendations
• Sign-up to try
• Buy and pay
• Manage order history, tracking and changes
• Connect with other customers in community
• Provide feedback, complaints, suggestions and ideas.
• Register for and attend customer events
• Opt-in/out to receive email updates and promotions